Refund Policy

We want you to be 100% satisfied with your print. We aim to deliver a 5 star product and service.

If you decide to cancel your order, it needs to be done within 24 hours of placing the order if you ordered using standard or free shipping and within 4 hours if using express shipping option, otherwise it will be in the print and quality control process and will be too late to get a refund. Please email help@thenightsky.com with any cancellation requests within these time frames.

If you are in any way unhappy with the print you receive, because the order was damaged in transit, we can issue a replacement or a refund, after you have supplied photos of the damaged item and packaging.

If you had an error on the order details, entered when placing the order, we don't accept returns for customer error, or for wrong size ordered, or customer oversight, or partial returns.

We don't offer refunds if a customer enters an incomplete or incorrect shipping address. Instead we offer to re ship the order once returned, for a re shipping fee pertinent to the country the order is re shipping to. The re shipping fee information for your country is available if you contact customer service at help@thenightsky.com

Please contact help@thenightsky.com and customer service will help in these situations.

If you are simply not satisfied with your purchase we will issue a refund if returned within 30 days after the date the order was received. We don't cover the shipping cost of returns. For refunds or replacements please first contact us at help@thenightsky.com so that we can resolve any issues with the order.

Gift Cards:
There are no refunds or exchanges on our gift cards and they are not redeemable for cash or resale.
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Patent No PCT/EP2018/081082